SERVICEMAX
explains , that fuelled his overall interest in field service management . “ I needed to understand both and then try and find a mutually beneficial solution . Moving to a cost-centric approach made it very enjoyable . Technicians generally become technicians because they want to fix things .”
ServiceMax ’ s pioneering adherence to improving customers ’ service distinguished it from other software providers early on , and this dedication encompasses an ethos of specialisation . Not content to be a “ jack of all trades ”, Notter insists that it chooses to do one thing exceptionally and with authority , “ Customers come to us for a perspective that is going to help them build their company . We challenge and help them deliver , using best practice all the way through .” ServiceMax ’ s mission statement - ‘ We help our customers keep the world running ’ - is more than just words , particularly as an increasing number of their clients have a role to play in the cold supply chain delivering COVID-19 vaccines ; it is an enabler of superlative service that maintains the vitally important work of its customers . Achieving this end , in Notter ’ s view , is contingent on encouraging ‘ asset centricity ’, a cultural shift that favours consulting asset-based data with greater diligence .
164 April 2021