AQUANT IS HELPING TURN YOUR WORKFORCE INTO SERVICE HEROES
AQUANT WORKS WITH SERVICE ORGANISATIONS TO HELP THEM DELIVER THE BEST SERVICE POSSIBLE , as CEO and co-founder Shahar Chen explains . " Every service provider wants a roster full of experts . Service leaders monitoring cost , customer satisfaction , and other KPls want to send out their best technicians because they know that the most experienced field engineers complete jobs quicker and at a lower cost . But there aren ' t enough experts to go around ." This is where Aquant comes in . The technology helps shrink the skills gap and create a dream team of expert problem solvers . Right now , there ' s only a small number of standout experts or service heroes in every organization . But they are overwhelmed . They can ' t be in the field doing what they do best while simultaneously training new employees .
Aquant takes all the information about how the best field service and call center agents do their job , combines that with vast amounts of other service data , and analyses all that information-quickly . Aquant then makes all that insight available to everyone across the service organization .
We then use the information to create smart recommendations , which allows someone who joined the organization yesterday to gain the experience of someone at the job 20 years ," adds Chen .
Aquant is a key partner for ServiceMax , having worked together for several years . " From the beginning , we found there was a common language between the companies . It stems from the fact that both companies grew from field service management ," says Chen . " We address the same market , reach out to the same kind of
companies , and talk about the value in almost an identical way , but we attack these challenges from different angles ."
The two approaches are inherently complementary . " Aquant takes data from existing systems , including ServiceMax , analysing that information in order to identify patterns and then suggest the most likely solutions to each problem ."
Going forward , Chen expects the role of Al in the industry to increase , but he emphasises that this is not at the expense of people . " There ' s a common mistake that Al is here to replace people . Instead , Al works alongside your team , helping them do what they do best-solve complex problems and make the smartest decisions based on each service situation ," says Chen .
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