SERVICEMAX
“ ServiceMax is actually quite novel in that it wanted people from the service domain to help it create service products ”
KIERAN NOTTER VP OF GLOBAL CUSTOMER
TRANSFORMATION , SERVICEMAX
KIERAN NOTTER TITLE : VP OF CUSTOMER TRANSFORMATION
In today ’ s environment , companies across all industries are rethinking their approach to service . Requirements for equipment performance have intensified , the pandemic has put more focus on outcomes , and customer expectations continue to rise . Organisations must advance beyond the standard ‘ break-fix ’ model to ensure uptime for important assets in a safe and compliant manner . Service teams must prioritise efficient asset performance , as well as the customer experience they provide .
“ Factually , if you rely on people , studies have shown that humans tend to exaggerate , add their own bias , or forget information . The
EXECUTIVE BIO
Kieran Notter is acknowledged as a service industry domain expert with 30 years ’ experience . He specialises in field service revenue and working capital improvements , with a particular passion for supply chain operations . He is highly effective at partnering with customers to deliver tangible , practical results across their service operations . Having previously worked for companies including Kodak , Bell & Howell and , most recently , Pitney Bowes he understands the importance of a logical approach that is supported by real-time analytics . His expertise is in recognising a client ’ s challenges and facilitating solutions that lead to sustainable growth .