TECH & AI
KONE has carbon neutral elevators
“ With the global magnitude of our service business , reducing calls and replacing parts at the right time helps to decrease emissions .”
KONE ’ s use of AI augments its 24 / 7 predictive maintenance machinelearning , which they adopted at an early stage to decrease downtime spent maintaining elevators and escalators .
KONE is also exploring a GenAIpowered chat tool which enables employees to easily access in-depth sustainability-related knowledge and calculations , helping them better address the environmental needs of customers .
“ Our rule of thumb is that people are always the centrepiece ,” says Amy .
“ The most crucial part of the development for Technician ’ s Assistant is user experience – how can we make it as easy and as attractive as possible for our technicians to use it .”
KONE believes this is the case for almost all digital innovations , building an active AI community with monthly events to promote broader enthusiasm , adaptation and participation in artificial intelligence .
118 November 2024