TECH & AI
GEN AI & UNCERTAINTY
A study by Lucidworks , which surveyed over 2,500 leaders worldwide involved in AI technology decision-making , found that 58 % of manufacturing leaders plan to increase spending on AI in 2024 .
This is lower than the global consensus of 63 % and U . S . consensus of 69 %. The root cause of this ? Uncertainty . Gen AI ’ s capacity to generate nonsensical or inaccurate outputs known as ‘ hallucinations ’ has been well-publicised .
In a different Lucidworks study , 36 % of all respondents expressed concerns about response accuracy due to hallucinations . A higher number of manufacturing respondents at 44 %, share this concern .
For some of us , the inconvenience of Gen AI struggling to discern how many r ’ s are in the word strawberry is where the impact of its fumbles begins and ends . In the manufacturing industry where accuracy is everything , there may be greater consequences .
KONE connects San Francisco and the world
specification info and history of previous maintenance calls for the thousands of different types of elevators within its maintenance base .
“ Traditionally , the technicians have needed to allocate extensive time to find the right information , whereas , with the help of the Technicians ’ AI assistant , this phase becomes quicker , helping our technicians overcome troubleshooting faster .”
The technician ’ s AI assistant is also helping KONE enhance sustainability , driving forward its portfolio of green building solutions .
“ GenAI is helping us reduce calls on-site and predict better when and what should be replaced with the elevator and escalator parts ,” explains Amy . manufacturingdigital . com 117