DIGITAL FACTORY
42 technology and a revolutionary new truck design , Richmond affirms that technology has become increasingly important to how Jungheinrich operates . However , he believes the firm should only leverage new software that will enhance and accelerate its existing offering . “ Technology has had a massive impact ,” observes Richmond . “ The biggest transformational change is around software and digitalisation . Software is the heartbeat of the solution . You can have very good products but if you don ’ t control the processes and the information
“ I believe what we ’ ve succeeded at fantastically well is to ensure that the customer is at the heart of everything we do ”
— Steve Richmond , Director of the Logistics Systems at Jungheinrich UK
AUGUST 2019