CLICK TO WATCH : ‘ JUNGHEINRICH UK AUTOMATED VNA FOR PRYSMIAN GROUP ’ 41
Richmond . “ It ’ s up to us to marry that with our knowledge of the materials handling world and ensure that our products are fit for the market . A key priority to us is listening to and understanding our customers — that ’ s the difference between Jungheinrich and its competitors .” With that in mind , Richmond asserts that customer-centricity is a defining factor for the firm . “ The customer is everything . People are quick to say that the customer is always right but , whilst that isn ’ t the case , they ’ re always the customer . In my role ,
the biggest buzz I get is from giving our customers solutions that provide a competitive advantage . They might come back and say ‘ that ’ s really improved our efficiency or reliability ; it ’ s given us something our competition doesn ’ t have .’ That ’ s why I ’ m fortunate I work in logistics systems because , most of the time , we ’ ve got a blank piece of paper to work with .”
Having introduced new forklift trucks such as the ERC 216zi and the EFG BR6 , which harnesses lithium-ion
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