INTERVIEW WITH ...
VIRVE VIITANEN
ABB is an automation machinery manufacturer based in Zurich . The company builds electrical components , robotics and motion control solutions , as well as power grids . Virve Viitanen , Head of Global Customer Care and Support , tells us about her role at ABB
VIRVE VIITANEN TITLE : HEAD OF GLOBAL CUSTOMER CARE AND SUPPORT
COMPANY : ABB MOTION SERVICES LOCATION : ZURICH , SWITZERLAND
Virve Viitanen is based in Helsinki ,
Finland . She is the Head of Global Customer Care and Support at ABB Motion Services . Viitanen has spent 17 years at ABB and is responsible for customer support and on-demand services to customers worldwide . Viitanen studied at Tampere University of Technology where she earned a Master ’ s Degree in Industrial Engineering and Management . She later earned an Executive MBA at Aalto University Executive Education and Professional Development .
Q . HELLO VIRVE , PLEASE INTRODUCE YOURSELF AND YOUR ROLE .
» “ As Global Head of Customer Care and Support at ABB Motion Services , I am responsible for customer support and on-demand services to customers worldwide . This includes reactive as well as preventive maintenance services , including repairs and technical support for electrical motors , drives and generators . Having spent 17 years at ABB , I have seen first hand how the industrial technology landscape has evolved and how our industry is looking at new operating models that minimise downtime and increase profits .”
Q . WHAT IS ABB MOTION SERVICES ?
» “ We are the servicing arm of ABB Motion , the largest supplier of electric motors and variable speed drives globally . We have manufactured and serviced motors and generators for over 130 years , and drives for more than 40 years , across a wide range of industries . As the service arm of the business , our key objective is to keep customers ’ operations running profitably , safely and reliably . We create value by maximising the uptime and extending the life cycle of our customers ’ electrical motion
16 October 2023