CABOT CORPORATION
and scope . In the grand scheme of things , every transformation , be it digital or not , in the end , is touching people .
“ People must understand what is being asked of them so they can do their job day in and day out . And if we are saying we need to change what they are to do , then there needs to be a process for that . So , to me , change management isn ’ t the typical IT change management , but organisational change management , which enables the users to operate in the new environment with new ways of working , and then figure out how we can bring about this change . Some of the changes may be fundamental , and some may require a number of different approaches to how we work and bring new roles that perhaps we didn ' t have .”
“ We are definitely shifting and changing our strategy so that we are less focused on the tactical and transactional activities and more focused on unlocking value and then investing those savings of time , resources and money in much more strategic and value-driven activities . All those changes must be partnered with the change management process , where this is understood and explained and properly enabled throughout the organisation . Without proper organisational change management , you ’ re setting yourself up for failure .”
Raising the Digital Literacy The broader concept of a company ’ s digital literacy isn ’ t often spoken to . Skerl , however , is the exception , realising its imperativeness and long-term impacts .
146 October 2021