GE
DIGITAL FACTORY
GE
Digital Industrial Managed Services : Continuous Improvement with APM
CLICK TO WATCH | 1:48
36 approach with our customers . We have a process called ‘ top to top ’ with several customers where we meet with their top leadership on a quarterly basis . It ’ s a very detailed discussion about where they ’ re taking their business , and how we can apply our portfolio to ensure we ’ re staying in line and accelerating the needs of the customers .”
“ An area where we ’ re working closely with our customers is centred around analytics and machine learning . Almost all customers want machine learning but understanding how to extract value from it is challenging ,” says Kenedi . “ Our strategy is to continue to improve analytics and leverage our manufacturing data cloud software solutions . We ’ ve taken the capability set of our data analytic environment and helped address some really challenging problems for customers that would have previously taken them months to solve . Now , we ’ ve been able to scale our technology and capabilities to map what our customer ’ s needs are from a pain point perspective and accelerate those solutions into their environments .
NOVEMBER 2020