We also believe in partnering with customers and get great satisfaction when they view us as an extension of their business and part of their business . We ’ re looking beyond them and are trying to see who their customers are , as well as their demands and values . This will mean that we will be able to more than meet our front facing customers ’ needs . We spend a lot of time with companies within our supply chain who we see as partners and work with them to try and improve quality , to help them understand the requirements of delivering in the nuclear sector , and help get their business up to the level required by the industry .”
Coughlan understands the importance of collaboration to achieving success . “ You have to understand that you can ’ t do everything yourself ,” he affirms . “ Once you recognise that you need other people , then you have to consider them as an extension of your business . This is what helps you survive and what helps you differentiate yourself from competitors . You need a partner that ’ s open and is going to tell you when things are
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