L & T TECHNOLOGY SERVICES
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“ It ’ s important to ask yourself : how can you help customers at a time like this ? There ’ s no precedent or framework for this type of situation ”
— Prabhakar Shetty , Global Head of Manufacturing Services , LTTS
customers at a time like this ? There ’ s no precedent or framework for this type of situation .”
“ We launched a program called F . R . U . G . AL based on flexible , remote and agile methodologies . Rapid transformations were expected across functions like product design , manufacturing , sales , and service . For example it ’ s key to have design flexibility because your original product might not sell and you may have to change components or even the whole product . During the pandemic , you ’ ve seen automotive companies that wouldn ’ t usually offer medical supplies delve into that market to produce ventilators , for example .
NOVEMBER 2020