SUPPLY CHAIN
maintenance, scheduling and quality workflows. If it lives only in a dashboard, it won’ t move the needle. It needs to be built into the culture, progressing with team upskilling, with a consistent vision from leadership.
Q. HOW DO YOU DESIGN AI THAT FITS HOW PEOPLE ACTUALLY WORK?
» Start by spending time with the person doing the job. I’ ve stood next to maintenance technicians who don’ t want another screen. They want clarity. This is key when designing AI.
Design it to answer a simple question about what to do next and why. Build it into the systems teams already use. Add clear guardrails and transparency. When AI reduces friction instead of adding complexity, adoption follows. People need to benefit, and human ambition can be the unlock.
Q. HOW MUCH ACTION CAN AI AGENTS TAKE ACROSS SUPPLY CHAINS?
» With the right controls, quite a bit. Today, agents are effective at monitoring inventory and supplier commitments. More and more we’ re seeing logistics events, capacity signals, then flagging
120 May 2026