The evolution of AI has meant that agents undertake proactive monitoring within procurement and supply chains, exploring resources on a 24 / 7 loop to spot inconsistencies or new opportunities, cutting lead times.
To help further, Tredence offers Milky Way, a constellation of agents which can recognise a drop in sales velocity, formulate hypotheses and run statistical analysis to report back the underlying cause.
The human touch
Rakesh expects the manufacturing industry to turn towards AI-powered smart manufacturing and digital operations. He says:“ We are already witnessing multi-agent systems being deployed in shop floors for smart operations.
“ Industrial clients are deploying always-on intelligence with purpose-built AI agents, turning plant data into action with IT-OT integration and AI-powered digital twin agents.”
The manufacturing industry is highly competitive and margins are thin. When utilised correctly, AI investments yield significant ROI, but Rakesh emphasises that technology will not replace a human workforce.
“ As we move toward Agentic AI— where systems take autonomous actions— the ' human-in-the-loop ' becomes our moral compass. I think it is very important for us to stay‘ grounded’, so we do what is right for the long-term and for a sustainable future.”
A brand’ s reputation is built on how it navigates exceptions and ethical dilemmas. Rakesh affirms“ the human touch provides the necessary layer of accountability that AI cannot replicate, so for us, it ' s always going to be human plus AI.”
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