FORESIGHT
The main philosophy we at SAP follow with Industry 4.0 is to bring productivity increases into supply chains so that organisations […] are more resilient to disruptions
DOMINIK METZGER recipes are formulated , materials are supplied to production , machines and assets are maintained and serviced , all the way through to the shop-floor , from end-to-end . Supply chains are constantly encountering disruption , and Industry 4.0 is all about equipping users at the right point in time with valuable insights to make the right decision and resolve such a disruption .”
Connecting business applications end to end through Industry 4.0 repositions businesses to be more resilient and increase productivity . But there are a multitude of other benefits , including increasing manufacturing quality and , as customers continue to raise the bar in terms of service expectations , significantly increase customer experience and satisfaction .
“ Industry 4.0 can really be a differentiator to your customer service levels ,” Metzger says . " An example that we find fascinating is allowing companies to move towards service offerings and away from classic product offerings . If you consider discrete manufacturers , rather than selling machines , automation equipment or other assets as their primary business model , Industry 4.0 allows them to offer output-based service models . In this way you guarantee the outcome of an industrial asset , and sell this as the primary service to your customers , rather than the
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