ASIA parent company into any country .
“ We merged the best elements of the German Daimler culture with the Filipino culture . In the Philippines , you have world class customer service , excellent English skills , and the people are very adaptive to new cultures . Now , we have a very young , dynamic and customer-service oriented organisation with lots of energy .”
MBGSP has a millennial-centric environment and is committed to providing equal opportunities .
Creating a progressive , open and welcoming work culture is something which Nitsche is clearly passionate about , so much so he describes his team as “ more like a family ”. It ’ s an ethos which is well placed amidst the Philippines ’ family-focused culture . “ I would say what also makes the company unique is our working atmosphere and high retention rate . We have a low employee turnover , which is a critical success factor in this industry . Because of this , we have a higher performance and service quality because every time you lose an employee you have to find a new employee and retrain them to the same level of quality .
“ I ’ m very supportive of open communication and believe everybody should speak their mind . We speak to each other on a first-name basis and we break down the hierarchy
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