HENKEL ADHESIVE TECHNOLOGIES
It’ s an accurate assessment that highlights the strategic weight of true integration. The conclusion the SCLT had arrived at was that integration – genuine, end-to-end integration of functions, data, regions and collective mindset – was not just the logical next step in an operational journey, but rather, the factor that would determine whether Henkel Adhesive Technologies’ s supply chain became a true competitive differentiator in an increasingly complex world.
The previous transformation had been considerable, including the likes of new KPIs, redesigned customer touchpoints and a reimagined approach to service. However, the leadership team understood that functional excellence, however well executed, is not the same as a seamless and holistic customer experience, teams and regions may well be performing at the top of their game in isolation but the customer can still experience something fragmented.
Bjoern Kirchner, Corporate Vice President of Global Supply Chain for Henkel Adhesive Technologies, explains:“ Integrating our data, systems and people is the real way to take an extra step when it comes to customercentricity. For our customers, it doesn’ t really matter how individual functions perform. It’ s ultimately Henkel [ Adhesive Technologies ] performing. And so we need to work on the integration of all our parts in the supply chain.”
90 July 2026