Henkel Adhesive Technologies’ s Supply Chain Leadership on why customer-centric supply chain transformation was only the start, and integration is the future
MIRKO KOERRENZ
HENKEL ADHESIVE TECHNOLOGIES
Henkel Adhesive Technologies’ s Supply Chain Leadership on why customer-centric supply chain transformation was only the start, and integration is the future
Mirko Koerrenz is proud of what he and his colleagues built. And he should be. Over the course of several years from 2020, Henkel Adhesive Technologies’ s Supply Chain Leadership Team( SCLT) drove a wide-ranging customer-centric transformation programme that fundamentally changed the way the business thought about its customers, its performance and its place in the value chain.
By the time it closed, it had delivered genuine results and steered the business in an excellent strategic direction. And then, in the honest way that the best leaders tend to operate, the team collectively looked at what they had achieved and asked a harder question: was it enough?
“ We have worked very hard on achieving functional excellence over the last couple of years,” says Mirko, Henkel Adhesive Technologies’ s Director of Customer Service Experience.“ But we also figured out that if we want to move on, we need to integrate because customers do not look at our supply chain and see us as separate entities. They see us as one.”
MIRKO KOERRENZ
TITLE: DIRECTOR GLOBAL CUSTOMER SERVICE EXPERIENCE
COMPANY: HENKEL ADHESIVE TECHNOLOGIES
Mirko became the Director of the Global Customer Service Experience( CSX) team in. May 2025, having previously been responsible for the recently-completed CSX transformation programme. He has been with Henkel Adhesive Technologies for 25 years and has held various positions in marketing, sales and general management across international markets.
88 July 2026