HENKEL ADHESIVE TECHNOLOGIES
We treat each other with respect and with professionalism, and I think that is the basis for a partnership where everybody brings to the table what they are best at. That builds the trust needed to go through difficult phases together.” There is also, for Bjoern, a dimension to the partnership that goes beyond the immediate deliverables. Bluecrux’ s way of working, he says, creates individual relationships at every level of the engagement, not just at the leadership tier.“ You feel that there’ s someone who thinks with you, thinks for you, is there to support,” he says.
“ That holds true not only at the leadership level, but on every workstream. They blend into our team, and my team gets to grow alongside them. I like that.”
As well as Bluecrux, Henkel Adhesive Technologies has worked with Salesforce across its transformation efforts. The partnership with Salesforce reaches back to 2022, when Henkel Adhesive Technologies selected the Salesforce Service Cloud to become its Global Customer Service hub, offering a future-proof, state-of-the-art customer interaction functionality to support teams in managing and serving customers globally.
Since then, it has partnered with Salesforce in a joint project team, which has set up and rolled out the Service Cloud solution in an integrated and agile working mode globally before its conclusion in 2025.
Delivering the ultimate customer experience Henkel Adhesive Technologies’ s integrated supply chain is, by the team’ s own admission, a journey still very much in progress. The building blocks are in place: the mindset work, the data infrastructure, the cross-functional forums and shared KPIs. The question now is how far the SCLT and those in the company’ s supply chain functions can push those strong foundations.
For Leanne, the answer lies in the potential that a truly integrated supply chain ultimately enables.“ In the ideal world, a supply chain is an enabler for business success and we ultimately deliver the customer experience,” she says.“ The best supply chain can enable the business strategies, whatever they are and wherever they are focused.
“We have been able to have more product availability, deliver earlier and comply with customer requirements”
Enrique Schleske Global Supply Chain Planning Head Henkel Adhesive Technologies
108 July 2026