CLICK TO WATCH : ‘ T2 EVERYDAY – HOW TO MAKE MATCHA 3 WAYS ’ 87 was required ,” says Penman . That effectively gave me 18 months to begin planning . We had priorities in the business , such as the warehouse management system and the new POS system . It allowed us to do risk management and an assessment of what infrastructure we were running to make sure that effectively anything on premise could be turned off for quite a long time and the business wouldn ’ t notice it .”
Following that assessment , services which had to remain available were migrated to cloud offerings
such as Freshworks . “ We started off using Freshworks servers so that we had an ITIL framework for incidents and problems ,” says Penman . “ The Freshworks service desk was so good that we then moved to using the project management product called Freshrelease , which is effectively a Kanban solution that allows you to run agile scrum methodology .” Private infrastructure was also moved to the Rackspace Intensive hosting environment . “ Rackspace Intensive allows us to have a gold standard of support , with business
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