PACKAGE DEALS
“ In this new world of service , if a machine connected to an IoT platform expereinces a problem , the platform will analyse the data and determine if it needs servicing ”
– Mark Homer , VP Global Customer Transformation
arrives just in time , and I never run out . This is just one example of a product that is pre-empting our service needs , and will eventually predict its own maintenance and service requirements . As products become connected , servicing our machines , devices and appliances will move from reactive product insight to providing predictive alerts , triggering service technicians with the right skills to be deployed to the right place before a fault takes place with preventative maintenance , or in the event that something occurs .
For instance , your washing machine may alert the manufacturer that its bearings are wearing thin and in need of replacement .
In this new world of service , if a machine connected to an IoT platform experiences a problem – let ’ s say an MRI machine - the platform will analyse the data and determine if the MRI machine needs servicing . Field service management systems would create a work order and automatically assign the most qualified technician in the vicinity to the machine via their mobile phone or tablet . Once onsite , the technician can view all the diagnostic and performance information downloaded from the cloud about the MRI machine , and access advanced 3D modellingbased repair instructions if required so he or she can quickly restore the machine to its full performance .
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