AI & AUTOMATION
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For a few years now , there ’ s been an ethical side to this debate , with data ethicists and tech evangelists looking to ensure that human augmentation remains beneficial and is not exploited in its infancy . When I asked Rocky what he feels about the ethical side of the pairing , the industry-leading SVP said that while it ’ s a complicated question to answer , “ I ’ d like to highlight the role technology should play in enabling a more meaningful employee experience . So often businesses preach “ the customer is king ” – but an effective customer experience is not possible without a stellar employee experience . Business leaders must ensure employees are not only happy , passionate , and feel valued -- but also that they ’ re equipped with the technologies and tools needed to meet expectations . Because employee empowerment is rooted in access to meaningful data , smart systems are no longer a ‘ nice to have ’ but a ‘ need to have !’
On the other hand , throwing more tech at the problem is not the full answer . If manufacturers transition too rapidly , and their workforce isn ’ t ready , productivity still suffers . Employers must take a measured approach centred on investing in employee training to elevate workers beyond their current roles ; implementing experience checkpoints to drive seamless adoption ; and identifying where humans and automation dovetail to ensure the best possible ROI -- across both HR and tech investments .”
Ethical debates and historic thoughts aside , Rocky said that as we look towards 2030 and where
FEBRUARY 2021