TECHNOLOGY & AI
“ Upskilling will make the workplace more engaging ”
MICHAEL WELLER PRACTICE LEADER – MANUFACTURING , ENERGY AND UTILITIES , VERIZON
“ My expertise covers multiple technology disciplines , including 5G / 4G LTE , MEC and Internet of Things .”
Earlier in his career , Weller worked in a contact centre , unified communications and in security , giving him a wide range of experiences and skills that he uses to this day .
“ I was fortunate to begin my career in a role that was devoted to the customer experience . In the early days of contact centres , I was involved in supporting the customer experience . That focused on a workload that was a bit unpredictable in terms of determining if customers were having a positive experience and achieving operational efficiency . I learned early that when you get the customer experience right , everything else falls into place .”
These roles prepared Weller for Verizon , where he ’ s worked for eight years and has been mostly focused on innovation and
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