ACCENTURE
32 strategy to develop true experiential platforms with new digital capabilities , Biesse Group wanted to improve operational efficiencies , reduce costs and open up new revenue streams such as machine usage analysis and production process optimization , much beyond just machinery production . As part of the roadmap , Biesse Group customers would be able to choose from different subscription levels that offer an extensive range of features from remote diagnostics , warnings and alerts to more sophisticated production process optimization capabilities that help improve overall business productivity and customer satisfaction . They collaborated with Accenture to build the business case , an operating model , and a cloud-based pilot and roadmap , for a connected asset management solution using the Accenture Connected Platforms as a Service ( CPaaS ) IoT platform deployed on Microsoft Azure . The platform ’ s flexible architecture and preconfigured IoT services enabled the team to reduce the overall program complexity and duration using pre-built and pre-configured architectures , technologies and APIs . This enabled Biesse Group to start piloting a solution to clients in only five months . The solution was piloted across eight machines at a subset of customers with services like preventive maintenance alerts , machine management and manufacturing events analysis . The pilot helped Biesse improve customer service and loyalty , reduce warranty and maintenance costs and obtain real-time customer data and alerts . The insights from the field helped Biesse to improve product development , adding features that would be beneficial to the customer . These insights also enabled the company to develop closer customer relationships by providing suggestions on how to get the most productivity and efficiencies from its machines . For customers , the flexible menu of services helps to improve machine productivity and
DECEMBER 2018