ACCENTURE
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“ THERE IS AN X FACTOR IN ACCENTURE ’ S INDUSTRY X . 0 THAT CONTINUES TO DIFFERENTIATE OUR CLIENTS AS THEY INITIATE , ACCELERATE , INDUSTRIALIZE , AND VALUE REALIZE THEIR DIGITAL TRANSFORM- ATION JOURNEYS ”
— Tilak Mitra , CTO Industrial , Managing Director , Accenture
to be commensurate with the industry direction and demands . Accenture continuously refreshes , refines and leverages the Industry X . 0 framework to not only help its clients build a strategic business case and roadmap for digital transformation but also help them initiate , prototype , demonstrate value , and then industrialize and sustain their digital journey .
Innovation in Industry X . 0 broadly touches the disciplines of Connected Products , Connected Operations , Connected Worker and the Connected Enterprise . Across all the disciplines there is a resonating shift in business strategy from building products to delivering outcomes through digital services and human-centered experiences around the physical product or an ecosystem of products – there is a palpable shift in strategic innovation away from product centricity to building true experiential platforms . Connected Products has a pathway that typically follows the progression from Products , to Products & Services , to Products & Differentiated Services , and ultimately to Products As A Service . The benefits and value realization follow a similar , but potentially more exponential , uptake path . While the first wave of maturity of connected products enhances products and the spare parts sales , the second wave of Products & Services introduces value through offering customized after-sales plans and hence increased customer touchpoints and engagements . Products & Differentiated Services opens channels for upselling more premium services fostered by increased maturity and sophistication of the product and its overall performance . Products As A Service opens entirely new opportunities for different economic models like risk-and-reward based
DECEMBER 2018