TECH MAHINDRA
“ Some of the services that you consume , some of the banking that you do , is all underpinned by services that we provide ”
JINENDER JAIN SENIOR VICE PRESIDENT AND SALES
HEAD UK AND IRELAND , TECH MAHINDRA business challenges that its customers are facing . Jain refers to this with a great analogy about headwinds and tailwinds .
“ A year ago , we were talking about the tailwinds ( opportunities ) becoming headwinds ( challenges or threats ), but , in our opinion , digital technology in any product and service is going to grow ,” Jain explains .
“ If there are economic headwinds , they actually become tailwinds for us . Everyone who wants to service their clients , be it a bank , mortgage application or interest rates , everyone wants to serve them better despite the economy doing so badly .”
While technology adoption is on the rise , there are still many areas to implement solutions and , as Jain highlights , technology is only integrated into 20 % of various products and services , with there being scope to increase this to 50 or 60 %. In certain native applications , technology integration can be increased to 100 %, which is a major door that the industry is prepared to open .
“ I think that revolution is starting to grow ,” Jain says . “ We are seeing the demand and requirements from various clients who want to optimise themselves and become more efficient .”
Jain believes that the future of technology will be driven towards the programmes that are receiving heavy investment , while Tech Mahindra ’ s ‘ TechMVerse ’ will bring together technologies like imaging , video analytics , augmented and virtual reality , and geospatial technology . Excitingly , these new technologies will be embedded in all industries and solutions for the future .
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