» “ Quality control is at the core of Smith ’ s business , and many of our automation capabilities help maintain a safe and secure supply chain . Our products go through key quality checkpoints even before they ’ re sourced with our in-house-developed , advanced supplier rating system . Smith ’ s procurement teams support counterfeit mitigation by comprehensively vetting suppliers on the front end before purchasing products . Once the product arrives at our operations facilities , Smith approaches quality assurance proactively , from visual inspection to destructive and nondestructive testing in our certified labs . Over the past year and a half , we have invested over US $ 2mn globally in equipment and process automation inside our three state-of-the-art distribution centres .”

» “ I prefer to consider them not as challenges but as opportunities to make something better . As an organisation , we are always looking ahead and constantly searching for ways to improve our processes and capabilities . Our goal is to consistently exceed customer expectations .”

» “ Over the course of my career at Smith , I have learned many lessons , but the biggest lesson is to maintain open and continuous lines of communication across all levels – both internally , within the organisation , and – most importantly – externally , with our customers . Transparency and honesty are critical elements of communication and provide the foundation for successful partnerships .”

“ QUALITY CONTROL IS AT THE CORE OF SMITH ’ S BUSINESS AND OUR AUTOMATION CAPABILITIES HELP MAINTAIN A SECURE SUPPLY CHAIN ”