PTC
PTC : HELPING OUR CUSTOMERS
When it comes to customer engagement at PTC , Zhang explains that at the company , there is a common blueprint consisting of three stages .
1 | Plan value : “ this is where we come in , work with our partners and customers to get alignment with their business strategy and business priorities . Are they trying to increase throughput ? Improve service level ? Or reduce conversional operating cost ? Based on the business priorities , we work with partners and customers to define the transformation value roadmap . Most of time digital performance management is a no-regret starting point and the best use case to get started ”
2 | Prove value : “ with the program designed and the organisation committed , the next critical stage is to prove the value in the selected site . It is not only about installing and configuring the software on the shop floor , more importantly , coaching frontline workers to leverage the real-time insights to inform and influence their daily jobs and run machines and processes in a more efficient and reliable way . The key of this stage is to validate the value hypothesis you defined in the plan value stage , and make what you did in the selected pilot site a template that you can roll out quickly to another 20 , 50 sites ”
3 | Scale value : “ at this stage , PTC , customers and partners will streamline and execute parallel implements while continuously refining and optimising the program ’ s design ”
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130 August 2021