DIGITAL FACTORY
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A t the Jungheinrich Innovations and Highlights 2019 conference in Hamburg earlier this year , Supply Chain Digital spoke with Steve Richmond , Director of the Logistics Systems , Jungheinrich UK , to find out the importance of operating with a customer-centric approach and how technology is defining the way his company operates .
With almost 30 years ’ experience at the manufacturing firm under his belt in a variety of roles , there are few professionals working within Jungheinrich who are better placed than Richmond to oversee the systems his company produces . Possessing a background in manufacturing and recognised as an electrical engineer by qualification , Richmond began his career at the company as a Project Manager before moving into positions in the development of sales , business development , marketing , general management and eventually , board level . Richmond believes that such a variety of experience has helped him gain a solid understanding of the inner workings of the company . “ Our industry is technical , especially in terms of the logistics systems ,” says Richmond . “ Customers are looking for an organisation not only to sell to , but they also want confidence that the people they ’ re talking to understand material flow and design processes . I believe my background as an engineer in this part of the industry has been a real positive .”
AUGUST 2019