— Ravi Krishnamoorthi , Head of Manufacturing and Automotive Solutions at Fujitsu

33 sole focus placed on the customer or end-user . For manufacturers , this has led industry leaders to embrace new technologies to transform production lines or to add new features which will guarantee higher-quality results . Artificial intelligence ( AI ), blockchain and robotic process automation are all technologies of exploration , which are creating new business models that place the customer journey firmly at the centre . Despite this , in such a traditional industry , implementing new digital tools will , of course , bring a number of newfound challenges . Although change management has become a significant buzzword in the upskilling and retraining of loyal employees , businesses are facing increased pressures to adapt in order to retain their positions in an emerging digital landscape .

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