LEADERSHIP SHOWCASE
16 We ’ ve developed a set of predictive KPIs , which we share with our customers to help them decide if their equipment requires maintenance . It helps us provide excellent service to our customers and helps companies reduce production losses , which can be extremely costly ,” says Alt .
Because Control Center enables ABB ’ s operations team to create automatic responses based on the status of its customers ’ robots , appropriate service action can be taken even before incidents occur .
CASE STUDY
For example , deactivating or reinstating devices , performing remote diagnostics or even changing rate plans to ensure cost effectiveness of IoT connectivity over a mobile network . “ We ’ re monitoring for overages to help our customers with global operations avoid the high cost of over-consumption ,” explains Alt . “ The real-time information we receive in Control Center allows us to pinpoint the exact robot and precise issue that requires immediate attention .”
ABB devices are supported by the
AUGUST 2018