SERVICEMAX
Asset
360 : ServiceMax & Salesforce
asset doesn ’ t do that ,” he explains . Praising this data for its capacity to encourage collaborative partnerships between ServiceMax and its customers , Notter states that this can make the difference between managing ‘ potential failures ’ proactively instead of solving ‘ functional failures ’ reactively .
“ If you look at a car production line obviously the cars represent revenue , but if the production line fails a company can ’ t produce cars . Therefore , if our client needed to increase the volume of cars to make more money , then the production needs to become more efficient . The only way to achieve that is to understand the asset and how it interacts with everything . A 360- degree view into the install base means customers gain granular insights around service contracts and asset performance to maximise equipment uptime and reduce maintenance costs . This ad-vanced insight empowers customers to shift from selling products to adopting outcome-based strategies that propel businesses forward and help drive operational results .”
Focusing beyond cost , asset centricity , through improved product knowledge and workforce / technician distribution , can have a significant effect on maximising revenue streams . It ’ s a game-changing re-evaluation of service priorities and clearly identifies ServiceMax as a company that isn ’ t hesitant to try new ways of operating or addressing a problem . This philosophy served the company in 2020 when the COVID-19 pandemic disrupted industry norms and thrust remote working into the limelight .
“ A lot of companies might have originally had only 5 % of their work orders remotely fixed , but then , suddenly , they needed to do up to 95 %. Those that started the digital transformation months or years before were much better placed to actually meet this remote need ,” says Notter . ServiceMax was one such example ; as a vendor of
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